Submit a Contact us form mentioning below details/or you can also mail us to ikram@ismobiophotonics.com

1. Order number

2. Reason for cancellation

Once the form is submitted,
We will check
-if the order is yet to be shipped, if it is not shipped, then we will cancel the order and process your refund in your original mode of payment.
-If the parcel is already out of warehouse and is in transit, you can reject the parcel so that it will come back to us.

Please note that, once you accept the parcel, return process would be followed.

It may sometimes happen that the item may not work or is difficult to put into action, so in this case visit the product page on ismobiophotonics.com and make sure that you are not missing on any instruction on the ‘How to use’ part.
If you are sure that the item is really faulty, we will be more than happy to assist you.

What customer needs to do?
Submit a contact us form in the website/ mail us at ikram@ismobiophotnics.com

1. Order number

2. Email ID used at the time of placing order.

3. Attach a small video and snapshots which demonstrates that the product is not working:- Explaining details of entire issue could be time a cumbersome task, attaching a video along with a ticket gives a clear and quick understanding of the issue and resolution time reduces to a significant extent

once the mail/ contact form is submitted,
What will ISMO do?

we will get back to you in 48 hours.

we will check all the details and once you get the approval from us to send the product back to us with the tracking details
Please make sure the product is in good condition and is not physically damaged.

The product needs to be sent to the below address.

X6RV+72F, RTBI, kanagam road, MGR Film City Road, Kanagam, Tharamani, Chennai, Tamil Nadu 600113.

Once you send the product back to us, kindly share the tracking details with us.

After inspection of the product at our end, we will provide you with your preferred resolution which can be one of the following.

1. If we found it faulty, then we can send you a replacement (with this, we will also refund the return shipping charges up to Rs. 70) or can refund up to Rs70 as return shipping amount along with the order amount.
2. If the product is working, we can reship it back to you, in which the return shipping charges won’t be paid back to you.
3.If the product is in working condition and the customer denies taking the product back and wants a refund then 10 % of the product amount will be deducted in the Bank Account refund. In this case, shipping charges and COD charges are not refundable. 

4. **** ISMO Bio-Photonics reserves the right to reject such refunds if the product does not meet our criteria.***

To build the confidence of the customer and to provide more insight into the technical issue, we always shoot a small video of the test that we do to check the received product. If needed customers are encouraged to go through the video to get more clarity.

Make sure to contact us within 15 days of order delivery, else the return will not be possible.

We send GST invoices to every customer once the order is placed. If the customer has a valid GST (in case the customer belongs to an organization having a GST number) details, he/she can mention it while placing an order from ISMO Bio-Photonics. Still, if you want any alterations to be done in the GST invoice received from ISMO Bio-Photonics, then

Please send an email to ikram@ismobiophotonics.com mentioning the below details with your registered mail id 

1. Order ID

2. Alterations to be done in the invoice.

Once we receive your email, we will provide you with the invoice.

Please note, We will not be able to provide you with the GST invoice once the order is dispatched.

It is recommended that the customer raises invoice requests soon after placing an order.

Well, chances are very feeble that the parcel will have some missing parts or accessories.
But even if the customer receives an incomplete order, then please send an email mentioning the below details and we will get back to you.

What customer needs to do?
Send and Email

1. Order number

2. Email ID used at the time of placing order.

3. Snapshots of the package will show the wrong item.

4. What you ordered:-
      what you got:-(just a brief description which will help us identify the product will be sufficient)

Once the ticket is submitted,

what ISMO will do?
we will get back to you in 48 hours and we will mail you if we need further information, else we will ship you the product which you actually intended (‘The Right Product’)

why will we ask for further information?
Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items, and this way we will be sure.

Once confirmed that the item is missing from the parcel, We will ask the customer to send the wrong item back to us,

What customer needs to do?

As soon the wrongly delivered product is shipped back to us, the customer is required to send the snapshot of the packed parcel and the tracking details of the same.
Once these are submitted, our executive will send the right product to you.

Who pays for the return shipping charges:-we will reimburse up to Rs.70 as return shipping charges borne by you at the time of sending back the parcel. For this, we will ask you for your bank details and transfer this amount to your bank account.

Once the parcel is ready, packed, and shipped, the customer receives an email or/and SMS about the tracking details. We recommend you use those details to track your order.

Note: For any incorrect delivery status issue, we request the customer to please first check with your neighbours, security guard, and watchman and still you face delivery issue then please call and send an Email at ikram@ismobiophotonics.com within 48hrs after the incorrect delivery status of the order. 

At ISMO Bio-Photonics we follow the highest standards for packaging. We make sure that our product remains intact even with some of the worst handling.
As per our experience, even the box may appear to be damaged badly from outside, the product inside it works for most of the cases.Having said so, if at all, a customer receives a damaged product(which is found after customer uses the product), its better to get in touch with us, we are there to take care.

                                                         If you receive the package in badly damaged condition, Make sure to contact us immediately in 2 days from the Delivery date, else return will not be possible.

What customer needs to do?

Send and email mentioning

1. Order number

2. Email ID used at the time of placing order.

3. Some snapshots of the damaged parcel along with the damaged product.

Once the ticket is submitted,
What will ISMO do?

we will get back to you in 48 hours with the resolution
Type of resolutions
1. We will send you a replacement or
2. We will ask you to send the damaged part back to us,

Who pays for the return shipping?

We will reimburse upto Rs.70 as return shipping charges borne by you at the time of sending back the parcel.For this we will ask you your bank details and transfer this Rs 70 amount to your bank.

Make sure to contact us in 2 days from the Delivery date, else return will not be possible.

Well, chances are very feeble that the parcel will have some missing parts or accessories.
But even if the customer receives an incomplete order, then please send and email mentioning the below details and we will get back to you.

What customer needs to do?
Send an Email at ikram@ismobiophotonics.com

1. Order number

2. Email ID used at the time of placing order.

3. Snapshots of the package which will show the missing item

Once the ticket is submitted,

What will ISMO do?
we will get back to you in 48 hours with the resolution and we will mail you if we need further information, else we will ship the missing item right away informing you about the tracking details.

Why will we ask you for more information?
Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items and this way we can track as to what was the missing part.
Once confirmed that the item is missing from the parcel, we will send you the item with shipping details with immediate effect.

Make sure to contact us in 2 days from the Delivery date, else return will not be possible

Refund timelines differ depending on the reason for refund:

Unconfirmed order: In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 1-2 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at the bank’s end.

Order not shipped/cancelled/item is faulty/ wrongly received: In case such cases the refund will be sent to your original mode of payment within 10-15 working days.

Sometimes our team may need additional time to process your refund depending on the complexity of the case. Do get in touch with us if you do not receive your refund even after the timelines above.

Note: Refunds are not credited to your account on bank holidays and weekends.

Still, having an issue, just write us back by sending an Email to us at ikram@ismobiophotonics.com.

It happens sometimes, In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 2-3 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at bank’s end.

If the money still does not reflect in your bank account, contact us and we will get back to you

What customer needs to do?
Send an Email mentioning 

1. Name of the customer

2. Email ID used at the time of placing order.

3. Any reference number of transaction that you received from bank.